The Priority Advantage

At Priority Submetering Solutions, we pride ourselves on having a dedicated in-house Customer Service Team.

Each one of our customer service team members works together with all the Priority departments to ensure customers are receiving the highest possible standard of care. When you call or email us, for any reason, an experienced team member is prepared to listen to you, guide you, and solve any problem or issue you may be experiencing. Many companies currently turn to outsourcing their customer service. This is not the Priority way. We value each customer and asses their individual needs on every call or email. Our customer service team members all have a nuanced understanding of Priority billing procedures and protocol.

Priority’s core values are transparency, accountability and approachability. We are a tight knit group. Any of our in-house experts are only a short walk away from one another, including our company President. When you choose Priority, you will never be left in the dark. You can be rest assured that privacy is also a top priority. With our in-house customer service team, your information is stored securely and safely in one location. You can feel confident in speaking with a member of our team. You are always interacting with a direct member of the company – no third-party call centres.

Priority has an array of online resources and forms for your convenience. Move-In and Move-Out forms can be found online. If you need assistance with these forms, please do not hesitate to call one of our team members. We are happy to walk you through the steps of filling out our online forms, or registering for e-billing and our Priority newsletter. Once you become a part of the Priority community, you will want to stay informed of our upcoming contests and promotions! Priority believes in building trust with our customers. Unlike our competitors, Priority has no hidden fees or fine print in our contracts.

We send a clear breakdown for all resident or tenant charges on every bill. We take ownership in our actions and results. We understand that it is our responsibility to provide nothing but the best service to our customers. Furthermore, the landlord or building manager is assigned a dedicated account manager to ensure a high level of quality service is provided to everyone. Devotion to your satisfaction is our top priority. Each and every person deserves to be treated with respect.

Yes, every customer has an account number; but here at Priority, you are more than a number. We value your utility billing needs and will always treat you as a person, not just a number.