January 13th, 2021

As the COVID-19 situation continues to grow and evolve rapidly, we are beginning to take further action to protect our employees, their families, and our customers.

As our offices are headquartered in Ontario, CA and due to the province’s recently declared, second state of emergency, as of Thursday, January 14th, we will be moving all of our staff to remote work. These changes will be in effect for at least the next 28 days. This is being done in accordance with the escalating government measures meant to curb the spread of COVID-19. All of our employees will proceed to work remotely in order to avoid any disruptions in service and to continue to serve you during this unprecedented time.

Rest assured, these changes will not alter the way we operate and all Priority Departments will remain fully functional. Our promise to you stays the same – to provide you with excellent customer service and stay true to our commitments. While we will continue to provide the great customer experience that we are known for, we ask for your patience as we try to navigate through this difficult situation once more.

 

If you need to contact a Customer Service Representative, you can do so through the following methods:

  • Call 1.855.318.2204 x1
  • Chat with a Customer Service Representative online between 8:00am and 5:00pm ET. We have added more live chat users to help improve our response time during this period.
  • Email [email protected]

Priority will continue to take all measures necessary to ensure the well-being of our employees so that we may maintain our service standards and operations. We thank you for your trust and understanding as we navigate through this situation together.

How Priority is Assisting Customers During The COVID-19 Pandemic

As the information regarding the COVID-19 pandemic continues to evolve, we want you to know that we are here to support you:

Payment Plans: Priority can offer a payment plan for those who have an account that is in arrears by more than one billing cycle. Please contact one of our Customer Service Representatives to learn more about our payment plan options.

If you are concerned about being able to pay your bill, we want you to know we are here to help you. Please contact Customer Service and see what options are available to you. You can do so through the following methods:

  • Chat with a Customer Service Representative online between 8:00 am and 5:00 pm ET. We have added more live chat users to help improve our response time during this period.
  • Email [email protected]
  • Our phone lines are open. Call 1.855.318.2204 x1 to speak with a Customer Service Representative between 8:00 am and 5:00 pm ET.

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