When your building is “bulk” metered, your utility costs are included in your maintenance fees or your “rent”. When your suite is NOT submetered, you are paying for the utility usage of residents who use more utilities than you. When your suite is metered, you are in control of how much you use and ultimately, how much you pay.
Depending on the type of meter that is installed, your meters will be read either remotely or manually.
No. Whether Priority reads your meter remotely or manually, you do not have to be home.
Priority does not supply the electricity to your building. The electricity is supplied by the local utility provider and Priority acts as a third-party billing service. Priority has been contracted by your Home Owners Association (HOA) or, in the case of a rental property, the Property Management Company to read the Submeters installed at your site and to bill the individual suites for the actual amount of utilities that are used.
Each suite in your building will receive a bill monthly. There are a few exceptions where buildings receive a bill every two months. Your first bill may be for a longer or shorter period of time depending on when Priority received resident information for account set up and for new developments, how quickly or slowly your building is occupied.
The type of utility you are being billed for depends on the contract established between Priority and your building. There are several possible utilities you can be billed for including electricity, water, hot water, thermal, or gas. A combination of these utilities may be billed.
You will receive your first bill within 4-6 weeks of the creation of your Priority account. If you live in a newly developed building, it is possible that it may take longer.
To receive notification that your bill is ready to be viewed online, go to www.prioritymeter.com under the Residents and Tenants tab choose ‘Sign up for ebilling’. Alternatively, please login to your account under the “My Account” section and choose the “Receive Invoice By Mail and E-mail” option. Priority will send you a notification that your bill is ready to be viewed online. To login to your account please go to www.prioritymeter.com under the “My Account” page and select the “Log in as a resident” button using your Priority account number and your assigned access code or password located in the lower right corner of your bill. If your bill does not have this information on it please call Customer Service and they will issue you an access code over the phone.
Your account number and access code are both located on your invoice. The account number is a 12 digit number located in the top right-hand corner of your invoice, while the access code is a series of numbers and letters and is located below the “Charges Summary” section of your invoice. It is highlighted by the statement “To view your bill online, please use Access Code.“
When entering your account number on some online banking sites it may be necessary to eliminate the dashes in your account in order for the banking site to accept the account number. If you are still having issues, please contact your bank directly.
Fees & Payment
An administration fee is a part of any and all utility bills, no matter who is billing your building (another provider or local utility). This fee is often hidden among other charges. Even by paying the administration fee, you are still saving money as we offer one of the lowest fees in the industry.
The set-up fee is a one-time charge on the account and includes an initial meter read.
Security deposits are used to pay your bill, should you fail to pay it. Deposits are charged by all utility companies and are held on your account for 1 year. Once good payment history has been established (after the 1 year mark) your deposit is credited back to your account with interest (prime less 2%). Your deposit may be waived if you can provide to Priority, a Credit Reference Letter from another Canadian utility company. You also have the option to sign up for Pre-Authorized Debit; which once completed, your deposit will be waived or returned.
Priority is not a utility provider therefore we do not establish the electricity, water or other rates listed on your invoice. Priority does not retain any charges relating to your utility consumption. Only a portion of your utility bill has a fixed charge, which is retained by Priority. The utility charges on your bill are a recovery of your portion of the bulk utility bill from the utility provider.
If payment is received late, a late fee will be applied to your next bill.
If you made a payment after the “Due Date” but before the next billing period there may not have been enough time to process that payment before the next bills were mailed out. Customer Service can verify whether a payment has recently been applied to your account or you can check your account online by visiting our website at www.prioritymeter.com and logging on the “My Account” page.
Priority uses a third-party service called Paymentus for all credit card payment processing. To make a credit card payment go to the “My Account” section of our website or call 1-855-318-2204. Please note that Paymentus charges a convenience fee that is applied to all credit card payments. Priority does NOT mark-up this fee.
An email will be sent to confirm Priority has received your form. A second email will be sent to you once your account is set up or has been closed.
Your account number and access code will be sent to you via email once your account has been setup.
Be sure that both your Property Manager and Priority are notified of the sale, move-in or move-out changes for your suite. Priority requires that you submit written notification either by a “Move In” or “Move Out” form completed by mail or email. The online form is found here. If you need assistance or require hard copy forms, please contact Priority Customer Service at 1-855-318-2204.
Please be sure to fill in all the spaces on each form to avoid any problems with setting up an account or discontinuing service. Failure to notify Priority or correctly complete the forms, could result in a disruption of service or in the case that you are moving out, any applicable refunds being issued.
- Select the “My Account” tab at the top of the home page. Enter your Priority Account Number and Access Number found in the lower right corner of your bill.
- The “Statement” window shows all of your account’s activity including bills issued, the Statement Date, Payments Received and Balance.
- Just above the “Statement” window is the “Invoice List” window. This window shows the Billing Periods for each bill issued, the number of days, the dollar amount of a bill and the Due Dates.
- By clicking on a particular “Billing Period” you will be able to see the details of that particular bill in the “Billing Detail” window to the right of the “Invoice List” window.
- You can then print a copy of this bill by selecting the green “Preview” button located just above the “Billing Detail” window. Select “File” and then “Print” to print a copy of the highlighted bill.
If your HOA has no rules that prohibit tenants from being named on the utility accounts you need to take the following actions:
- Your tenant must complete the “Move In Form” and send it to Priority through our online form submission (or by email or mail). The online form submission is available on our website at www.prioritymeter.com or we can send you a hard copy form by mail. Forms may be available from your Property Management Office.
- Please be sure all of the information is filled out including the date Priority is to start billing the tenant. An “Account Set Up Fee” may be applied to the tenant’s first bill.
- Priority makes our best effort to collect monies owing from tenants and will send “Past Due Notices” if applicable to the tenant, however any unpaid amounts may be considered the responsibility of the Owner.
An email will be sent to you once Priority receives your Move-Out form. A second email will be sent to you once your account has been closed.
Priority bills 1-2 months behind, as we follow the billing cycle of your buildings main utility bill. Your final bill will have a notice at the top indicating it is your final bill.