Questions About Your Bill?

Do You Have Questions About Your Bill From Priority?

Want to learn more about the different line items and charges you see on your bill? We have the answers. Here we have created an interactive tool. Hover your mouse over the numbers and you will see a description of that item.

Please note this tool is intended for a variety of residential customers and it includes ALL possible line items and scenarios. Not all the line items you see will be applicable to your bill.

Sign up for E-Billing to help save the environment; always be informed of when your bill is ready, and enjoy online access.

If you have additional questions, please contact us or visit our frequently asked questions (FAQs) page to find answers to common customer questions.

Priority Submetering Solutions United States Bill Example
1
Meter Type
This is the type of meter Priority is reading for your suite: EL = electricity and W = water
2
Read Date
The time period for which you are being charged.
3
Service Address
The address of the building/suite/unit to which the utility is being provided.
4
Meter Reading
How Priority calculates the usage by reading your meter. The calculation used: Current - (minus) Previous x (multiplied by) Mult = Usage for that period.
5
Usage
Your total usage for each utility for the time period you are being charged, using the Meter Reading calculation.
6
Account Number
This number is unique to each account/unit and is required to sign-in online, and when calling Customer Service. If you switch units, this number will change.
7
Billing Summary
A summary of previous and current payments and charges.
8
Utility Usage History
Your usage graph for each bill over a period of one year. If you are being billed multiple utilities (that includes electricity) on one bill, this graph will show Electricity Usage only.
9
Electricity
This is the amount you are being charged for electricity based on your usage. You may also see energy surcharges, depending on your utility provider.
“Time of Use” - some states may see a breakdown with 3 separate charges/line items based on WHEN they used the electricity. The line items will be called: High Peak Charge, Low-Peak Charge and Base Period Charge.
“Blended” - other states may see a blended rate which is the cost of electricity pre-tax on the main utility bill divided by total kWh used.
10
Setup Fee
This is a one time Priority administration fee, per unit, for setting up your account.
11
Water Charges
The amount owing for your water usage for this period. The unit of measurement may be different depending on where you live ie: you may see KGAL (kilogallon) or HCF (hundred cubic feet). In some municipalities there may also be additional items for sewer and wastewater charges.
12
Administration Fee
Priority’s fee for providing our services. This can include; meter readings, billing, collection of funds from residents accounting and reconciliation.
13
Local Government Fee
Applicable State taxes.
14
Access Code
Your password to sign-in to your account online.
15
Messages
In this area there will be notices of any changes to your bill, Priority payment details, or other important information.

1
Meter Type: This is the type of meter Priority is reading for your suite: EL = electricity and W = water

2
Read Date: The time period for which you are being charged.

3
Service Address: The address of the building/suite/unit to which the utility is being provided.

4
Meter Reading: How Priority calculates the usage by reading your meter. The calculation used: Current - (minus) Previous x (multiplied by) Mult = Usage for that period.

5
Usage: Your total usage for each utility for the time period you are being charged, using the Meter Reading calculation.

6
Account Number: This number is unique to each account/unit and is required to sign-in online, and when calling Customer Service. If you switch units, this number will change.

7
Billing Summary: A summary of previous and current payments and charges.

8
Utility Usage History: Your usage graph for each bill over a period of one year. If you are being billed multiple utilities (that includes electricity) on one bill, this graph will show Electricity Usage only.

9
Electricity: This is the amount you are being charged for electricity based on your usage. You may also see energy surcharges, depending on your utility provider. “Time of Use” - some states may see a breakdown with 3 separate charges/line items based on WHEN they used the electricity. The line items will be called: High Peak Charge, Low-Peak Charge and Base Period Charge. “Blended” - other states may see a blended rate which is the cost of electricity pre-tax on the main utility bill divided by total kWh used.

10
Setup Fee: This is a one time Priority administration fee, per unit, for setting up your account.

11
Water Charges: The amount owing for your water usage for this period. The unit of measurement may be different depending on where you live ie: you may see KGAL (kilogallon) or HCF (hundred cubic feet). In some municipalities there may also be additional items for sewer and wastewater charges.

12
Administration Fee: Priority’s fee for providing our services. This can include; meter readings, billing, collection of funds from residents accounting and reconciliation.

13
Local Government Fees: Applicable State taxes.

14
Access Code: Your password to sign-in to your account online.

15
Messages: In this area there will be notices of any changes to your bill, Priority payment details, or other important information.