Time-Of-Use Pricing Adjustment due to COVID-19
Effective March 24th, all Ontario residential and small business electricity customers on time-of-use pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This pricing will be in place for a period of 45 days. The lower rate is automatically applied, and no action is required on your part. For some customers, your bill may have been printed before we were able to implement the price change. In this case, you will receive a credit on the following bill to reflect the adjustment in rate charges.
Utility sub-metering providers are exempt from the electricity disconnection ban put into place by the Ontario Energy Board. We have imposed our own internal ban on electricity disconnections and all utility arrears fees up until May 1st, 2020 to help you get through this uncertain time.
If you need to contact a Customer Service Representative, you can do so through the following methods:
- Chat with a Customer Service Representative online between 8:00am and 4:00pm EST. We have added more live chat users to help improve our response time during this period.
- Email [email protected]
- Our phone lines are open again. Call 1.866.836.3837 x1 to speak with a Customer Service Representative between 8:00am and 4:00pm EST.
For more information, read the Government’s news release or visit https://www.oeb.ca/newsroom/2020/oeb-covid-19-update Please note that the pricing applies to time-of-use customers only and does not apply to tiered billing or global adjustments.