The Difference Between Your Utility Provider & Billing Company
Did you know that there are multiple companies and services who work together to deliver electricity, water, and gas to your home? The relationship between your local utility provider and your utility billing company (that’s us!) can be confusing at times. Here’s how it works:
Do you have questions about your bill from Priority?
Want to learn more about the different line items and charges? Click here to access our interactive
"How To Read Your Bill" tool!
Please note this tool is intended for a variety of residential customers and it includes ALL possible line items and scenarios. Not all the line items you see will be applicable to your bill.Take a Look
Appliance Utility Usage.
Knowing how much electricity and water your household uses can be tough to figure out. Our Appliance Utility Usage Guide can help estimate your average monthly utility costs associated with typical household appliances.
The more you know, the more you can save!
To calculate the cost of using typical household appliances on your monthly electricity bill:kilowatt (kW) x hours used x cost ($) per kilowatt hour (kWh) = cost to run (Costs are based on $0.15 per kWh over a 30 day period.)
To calculate the cost of using typical household appliances on your monthly water bill:cubic meter (m3) usage total x municipal water rate ($/m3) = cost to run (Costs are based on $3.45/m3 over a 30 day period.)
Electricity prices increase annually for most areas.Here are some tips to help you save money on your bill!
Canada is one of the highest per capita water users in the world, with more than half of municipal water being used by the residential sector.Here are some easy tips to help you conserve and save on that water bill!
How Much Electricity Does Your Home Use?
Although the majority of Priority metered and billed buildings are on the Regulated Price Plan (RPP) (notTime of Use), Kilowatt Way is a tool created by the IESO that will help you to gauge how much electricity your home uses, and also provides great energy saving tips for your lifestyle.
Click to explore!
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Frequently Asked Questions.
Have a question? We’ve got the answers! To save you time, we've compiled a list of commonly asked questions from our resident customers. If we didn’t address your question or concern below feel free to contact us so we can help!
Why are we Suite Metering when my utilities are free?
Unfortunately no one's utilities are free. If your building is "bulk" metered, your utility costs are included in your maintenance fees or your "rent". When your suite is NOT Suite Metering, you are paying for the utility usage of residents who for various reasons, use more utilities than you. When your suite is metered, you are in control of how much you use and ultimately, how much you pay.
How is my meter read?
Depending on the type of meter that is installed, your meters will be read either remotely or manually.
Do I need to be home for the meter reading?
No. Whether Priority reads your meter remotely or manually, you do not have to be home.
Why am I receiving a bill from Priority instead of the local utility?
Many of the local utilities only "bulk" bill buildings and issue one bill for the entire building or Condominium Corporation. Most buildings that are bulk billed include an estimated cost of in-suite electricity in their monthly maintenance fees or monthly rent. By doing this, residents do not have an opportunity to control their consumption and therefore, their costs.
By using the Suite Metered system of billing, you can be sure that you are paying only for what you use. Most residents that are conscientious of their utility consumption will benefit in the amount that they pay and also help in Utility Conservation.
Can I choose to have my electricity supplied by someone other than Priority?
Priority does not supply the electricity to your building. The electricity is supplied by the local utility provider and Priority acts as a third-party billing service. Priority has been contracted by the Condominium Corporation or, in the case of a rental property, the Property Management Company to read the Suite Meters installed at your site and to bill the individual suites for the actual amount of utilities that are used.
I have purchased a condo as an investment and still receive a utility bill. What benefit is Suite Metering to me?
The benefit of Suite Metering to the investor is that your individual suite usage will be removed from your maintenance fees. Condominiums that are not Suite Metered include the cost of in-suite utilities in their monthly maintenance fees, and usually do this by calculating a cost per month based on square footage. This could make your maintenance fees significantly higher and cost you more money.
How do I know that I am not paying for my neighbour's utilities?
Each suite in your building has its own Suite Meter installed and each meter has a unique "Meter Number". Your "Meter Number" appears on the left window in the information box on your bill. Before Priority issues any bills, the Suite Meters are verified and commissioned by a technician to ensure that they are reading data correctly and that they are reading for the correct suite.
What if I don't want to pay another bill?
Completely understandable! Although you will get a bill from Priority, we understand that the number of bills people receive can be overwhelming. The upside to receiving a Priority bill is that you can actually see your current meter reading and usage history. You also have the option of signing up for Pre-Authorized Debit so you can set it and forget it!
When is my bill due?
The Due Date will show in the top right corner of your bill.
What period is this bill for?
The billing period for you bill will be located in the center information box of the bill, labeled "Read Date".
Why is bill so high?
There are a number of reasons why your bill may be high. The most likely reason is that your consumption has gone up without you realizing it. Check throughout your home to ensure that no electrical appliances have been left on and use major appliances wisely. Visit our Resources page for tips on how to reduce your consumption!
How often will I get a bill?
Each suite in your building will receive a bill monthly. There are a few exceptions where buildings receive a bill every two months. Your first bill may be for a longer or shorter period of time depending on when Priority received resident information for account set up and for new developments, how quickly or slowly your building is occupied.
Can I receive my invoice by email?
To receive notification that your invoice is ready to be viewed online, please login to your account under the "My Account" section and choose the "Receive Invoice By Mail and E-mail" option. Priority will send you notification that your invoice is ready to be viewed online. To login to your account please go to www.prioritymeter.com under the "My Account" page and select the "Log in as a resident" button using your Priority account number and your assigned Access Number or Password located in the lower right corner of your bill. If your bill does not have this information on it please call Customer Service and they will issue you an Access Number over the phone.
Where do I find my account number on my bill?
Your account number is a 12 digit number located in the top right hand corner of your bill. When entering your account number on some online banking sites it may be necessary to eliminate the dashes in your account number in order for that banking site to accept the account number.
Fees & Payment
Why do I pay Priority an administration fee?
Like any company that provides a service, the administration fee is how Priority makes money so we can run our business and pay our employees. An administration fee is a part of any and all utility bills, no matter who is billing your building (another provider or local utility). This fee is often hidden among other charges. Even by paying Priority's administration fee, you are still saving money as we offer one of the lowest fees in the industry.
What happens if I pay late?
If payment is received late, a late fee will be applied to your next bill.
I made a payment but it is not showing on my bill, why?
If you made a payment after the "Due Date" but before the next billing period there may not have been enough time to process that payment before the next bills were mailed out. Customer Service can verify whether a payment has recently been applied to your account or you can check your account on-line by visiting our website at www.prioritymeter.com and logging on at the "My Account" page.
Can I pay my bill by credit card?
Priority uses a third-party service called Paymentus for all credit card payment processing. To make a credit card payment please call 1-866-837-4931 or go to the "My Account" section of our website. Please note that Paymentus charges a convenience fee that is applied to all credit card payments. Priority does NOT mark-up this fee.
If a payment is returned Non-sufficient Funds, what is the fee?
The standard charge for an NSF payment is $25.00.
What is the procedure for starting or cancelling service?
Be sure that both your Property Manager and Priority are notified of the Sale, Move In or Move Out information for your suite. Priority requires that you submit written notification either by a "Move In" or "Move Out" by completing the forms through our online form submission (or by mail or email). The online form submission is available on the Priority website by selecting the “Moving?” button found on the top right corner of the site. If you need assistance or require hard copy forms, please contact Priority Customer Service at 1-866-836-3837.
Please be sure to fill in all the spaces on each form to avoid any problems with setting up an account or discontinuing service. Failure to notify Priority or correctly complete the forms, could result in a disruption of service or in the case that you are moving out, any applicable refunds being issued.
How do I log in to my Priority account?
- Select the "My Account" tab at the top of the home page and logon as a "Resident" using your Priority Account Number and Access Number found in the lower right corner of your bill.
- The "Statement" window shows all of your account's activity including bills issued, the Statement Date, Payments Received and Balance.
- Just above the "Statement" window is the "Invoice List" window. This window shows the Billing Periods for each bill issued, the number of days, the dollar amount of a bill and the Due Dates.
- By clicking on a particular "Billing Period" you will be able to see the details of that particular bill in the "Billing Detail" window to the right of the "Invoice List" window.
- You can then print a copy of this bill by selecting the green "Preview" button located just above the "Billing Detail" window. Select "File" and then "Print" to print a copy of the highlighted bill.
I have a tenant moving into my suite, what do I need to do?
If your Condominium Corporation has no rules that prohibit tenants from being named on the utility accounts you need to take the following actions:
- Your tenant must fill out a "Move In Form" and send it to Priority through our online form submission (or email or mail). The online form submission is available on our website at www.prioritymeter.com or we can send you a hard copy form by e-mail or mail. Forms may be available from your Property Management Office.
- Please be sure all of the information is filled out including the date Priority is to start billing the tenant. An "Account Set Up Fee" may be applied to the tenant's first bill.
- Priority makes our best effort to collect monies owing from tenants and will send "Past Due Notices" if applicable to the tenant.