Electricity rates and charges can vary depending on your province. This page will help you to understand electricity prices in the province of Ontario.
For electricity rate inquiries regarding any other Canadian provinces please contact Customer Service.
How are the rates set?
The Ontario Energy Board is responsible for setting the electricity rates for our customers. These rates are set in accordance with the government’s Fair Hydro Plan Act. You can learn more about this act here.
The Ontario Energy Board is the body that is responsible for setting the rates that appear on your bill. As an electricity customer, your pricing will fall into one of two categories.
- Time-of-Use (TOU) pricing
- Tiered RPP pricing
Regulated Price Plan (RPP) for TOU and Tiered Electricity Customers in Ontario
Time of Use Pricing
|Winter period hours
January 28th, 2021 – May 1st, 2021
|TOU prices effective January 28th, 2021 – May 1st, 2021|
|Off-Peak||Weekdays 7 p.m. – 7 a.m.
All-day weekends and holidays
|Mid-Peak||Weekdays 11 a.m. – 5 p.m.||11.9 ¢/kWh|
|On-Peak||Weekdays 5 p.m. – 7 p.m. and 7 a.m. to 11 a.m.||17.6 ¢/kWh|
Tiered RPP Pricing
|Price tiers||Winter tier threshold January 28th, 2021 – May 1st, 2021||Tiered prices effective
January 28th, 2021 – May 1st 2021
As a reminder the government offers the COVID-19 Energy Assistance Program (CEAP) by means of supporting electricity consumers during this difficult time. Priority Submetering Solutions customers are able to apply directly online. For more information please visit our CEAP Page.
If you are concerned about being able to pay your bill, we are here to help you. Please contact Customer Service to see what options are available to you. You can do so through the following methods:
• Chat with a Customer Service Representative online between 8:00 am and 5:00 pm ET. We have added more live chat users to help improve our response time during this period.
• Email [email protected]
• Our phone lines are open. Call 1.866.836.3837 x1 to speak with a Customer Service Representative between 8:00 am and 5:00 pm ET.