Electricity rates and charges can vary depending on your province. This page will help you to understand electricity prices in the province of Ontario.

For electricity rate inquiries regarding any other Canadian provinces please contact Customer Service. 

How are the rates set?

The Ontario Energy Board is responsible for setting the electricity rates for our customers. These rates are set in accordance with the government’s Fair Hydro Plan Act. You can learn more about this act here.

The Ontario Energy Board is the body that is responsible for setting the rates that appear on your bill. As an electricity customer, your pricing will fall into one of two categories.

  • Time-of-Use (TOU) pricing
  • Tiered RPP pricing

See if you qualify for monthly credits to help lower your electricity bill through the Ontario Electricity Support Program (OESP) or learn more about the Covid Energy Assistance Program (CEAP)

 

Regulated Price Plan (RPP) for TOU and Tiered Electricity Customers in Ontario

Time of Use Pricing

TOU price
period
Winter period hours
January 28th, 2021 – May 1st, 2021
TOU prices effective January 28th, 2021 – May 1st, 2021
Off-Peak Weekdays 7 p.m. – 7 a.m.
All-day weekends and holidays
8.5 ¢/kWh
Mid-Peak Weekdays 11 a.m. – 5 p.m. 11.9 ¢/kWh
On-Peak Weekdays 5 p.m. – 7 p.m. and 7 a.m. to 11 a.m. 17.6 ¢/kWh

 

 

Tiered RPP Pricing

Price tiers Winter tier threshold January 28th, 2021 – May 1st, 2021 Tiered prices effective

January 28th, 2021 – May 1st 2021
Tier 1
  • Residential customers: for the first 1,000 kWh of electricity used per month
  • Non-residential customers: for the first 750 kWh/month of electricity used per month
10.1 ¢/kWh
Tier 2
  • Residential customers: for electricity used above 1,000 kWh/month
  • Non-residential customers: for electricity used above 750 kWh/month
11.8 ¢/kWh

 

As a reminder the government offers the COVID-19 Energy Assistance Program (CEAP) by means of supporting electricity consumers during this difficult time. Priority Submetering Solutions customers are able to apply directly online. For more information please visit our CEAP Page. 

 

If you are concerned about being able to pay your bill, we are here to help you. Please contact Customer Service to see what options are available to you. You can do so through the following methods:

• Chat with a Customer Service Representative online between 8:00 am and 5:00 pm ET. We have added more live chat users to help improve our response time during this period.
• Email [email protected]
• Our phone lines are open. Call 1.866.836.3837 x1 to speak with a Customer Service Representative between 8:00 am and 5:00 pm ET.