Questions About Your Bill?

Do You Have Questions About Your Bill From Priority?

Want to learn more about the different line items and charges? Here we have created an interactive tool. Hover your mouse over the numbers and you will see a description of that item.

Please note this tool is intended for a variety of residential customers and it includes ALL possible line items and scenarios. Not all the line items you see will be applicable to your bill.

Sign up for E-Billing to help save the environment; always be informed of when your bill is ready, and enjoy online access.

If you have additional questions, please contact us or visit our frequently asked questions (FAQs) to find answers to common customer questions.

Priority Submetering Solutions Canadian Bill Example
1
Meter Type
This is the type of meter Priority is reading for your suite: EL = electricity, W = water, HW = hot water, G = natural gas, T = thermal.
2
Read Date
The time period for which you are being charged.
3
Service Address
The address of the building/suite/unit to which the utility is being provided.
4
Meter Reading
How Priority calculates the usage by reading your meter. The calculation used: Current - (minus) Previous x (multiplied by) Mult = Usage for that period.
5
Usage
Your total usage for each utility for the time period you are being charged, using the Meter Reading calculation.
6
Account Number
This number is unique to each account/unit and is required to sign-in online, and when calling Customer Service. If you switch units, this number will change.
7
Billing Summary
A summary of previous and current payments and charges.
8
Utility Usage History
Your usage graph for each bill over a period of one year. If you are being billed multiple utilities (that includes electricity) on one bill, this graph will show Electricity Usage only.
9
Electricity 1st & 2nd Block
This line item for provinces, excluding Ontario, will read “Electricity @ /kWh”. For Ontario residents only.
RPP TOU plan (on-peak, mid-peak, off-peak) / Tiered plan (1st tier price is for the first 600kWh [Summer] or 1000kWh [Winter] used, 2nd tier price is for anything used over those amounts). View our Rates page for more information.
10
Delivery Charges
For Ontario ELECTRICITY residents only. Made up of a monthly fixed Priority admin fee, and a variable charge for the cost of transporting electricity from the distribution system to your suite.
11
Water/Hot Water Charges
The amount owing for your water usage for this period.
12
Thermal Charges
The amount owing for your thermal heat usage for this period.
13
Regulatory Charges
For Ontario ELECTRICITY residents only. Covers the cost of operating the wholesale electricity market and the Ontario Power Authority admin costs.
14
OER
Ontario Electricity Rebate (OER)- for Ontario ELECTRICITY Residents only.
Eligible consumers automatically receive the OER on each bill. View our Rates page for more information.
15
Access Code
Your password to sign-in to your online account. To update your password view this FAQ
16
Messages
In this area there will be notices of any changes to your bill, Priority payment details, or other important information.