Meter Type: This is the type of meter Priority is reading for your suite: EL = electricity, W = water, HW = hot water, G = natural gas, T = thermal.2. Read Date: The time period for which you are being charged.
Read Date: The time period for which you are being charged.
Service Address: The address of the building/suite/unit to which the utility is being provided.
Meter Reading: How Priority calculates the usage by reading your meter. The calculation used: Current - (minus) Previous x (multiplied by) Mult = Usage for that period.
Usage: Your total usage for each utility for the time period you are being charged, using the Meter Reading calculation.
Account Number: This number is unique to each account/unit and is required to sign-in online, and when calling Customer Service. If you switch units, this number will change.
Billing Summary: A summary of previous and current payments and charges.
Utility Usage History: Your usage graph for each bill over a period of one year. If you are being billed multiple utilities (that includes electricity) on one bill, this graph will show Electricity Usage only.
Electricity 1st & 2nd Block: This line item for provinces, excluding Ontario, will read “Electricity @ /kWh”. For Ontario residents only. RPP TOU plan (on-peak, mid-peak, off-peak) / Tiered plan (1st tier price is for the first 600kWh [Summer] or 1000kWh [Winter] used, 2nd tier price is for anything used over those amounts). View our Rates page for more information.
Delivery Charges: For Ontario ELECTRICITY residents only. Made up of a monthly fixed Priority admin fee, and a variable charge for the cost of transporting electricity from the distribution system to your suite.
Water/Hot Water Charges: The amount owing for your water usage for this period.
Thermal Charges: The amount owing for your thermal heat usage for this period.
Regulatory Charges: For Ontario ELECTRICITY residents only. Covers the cost of operating the wholesale electricity market and the Ontario Power Authority admin costs.
OER: Ontario Electricity Rebate (OER)- for Ontario ELECTRICITY Residents only. Eligible consumers automatically receive the OER on each bill. View our Rates page for more information.
Access Code: Your password to sign-in to your online account. To update your password view this FAQ
Messages: In this area there will be notices of any changes to your bill, Priority payment details, or other important information.