Questions About Your Bill?

Do You Have Questions About Your Bill From Priority?

Want to learn more about the different line items and charges? Here we have created an interactive tool. Hover your mouse over the numbers and you will see a description of that item.

Please note this tool is intended for a variety of residential customers and it includes ALL possible line items and scenarios. Not all the line items you see will be applicable to your bill.

Sign up for E-Billing to help save the environment; always be informed of when your bill is ready, and enjoy online access.

If you have additional questions, please contact us or visit our frequently asked questions (FAQs) to find answers to common customer questions.

Priority Submetering Solutions Canadian Bill Example

Meter Type

This is the type of meter Priority is reading for your suite: EL = electricity, W = water, HW = hot water, G = natural gas, T = thermal.

Read Date

The time period for which you are being charged.

Service Address

The address of the building/suite/unit to which the utility is being provided.

Meter Reading

How Priority calculates the usage by reading your meter. The calculation used: Current - (minus) Previous x (multiplied by) Mult = Usage for that period.

Usage

Your total usage for each utility for the time period you are being charged, using the Meter Reading calculation.

Account Number

This number is unique to each account/unit and is required to sign-in online, and when calling Customer Service. If you switch units, this number will change.

Billing Summary

A summary of previous and current payments and charges.

Utility Usage History

Your usage graph for each bill over a period of one year. If you are being billed multiple utilities (that includes electricity) on one bill, this graph will show Electricity Usage only.

Electricity 1st & 2nd Block

For Ontario residents only. Regulated Price Plan (RPP)/Tiered plan. 1st block price is for the first 600kWh (Summer) or 1000kWh (Winter) used, 2nd block price is for anything used over those amounts. This line item for other provinces will read “Electricity @ $ /kWh” .

Delivery Charges

For Ontario ELECTRICITY residents only. Made up of a monthly fixed Priority admin fee, and a variable charge for the cost of transporting electricity from the distribution system to your suite.

Water/Hot Water Charges

The amount owing for your water usage for this period.

Thermal Charges

The amount owing for your thermal heat usage for this period.

Regulatory Charges

For Ontario ELECTRICITY residents only. Covers the cost of operating the wholesale electricity market and the Ontario Power Authority admin costs.

Debt Retirement Charges

For Ontario ELECTRICITY residents only. Although still a line item on bills, this charge was removed from eligible residential bills after December 31, 2015.

Sewage Charge

This charge will only appear if your local municipality charges for Sewage. This charge covers the cost of ongoing maintenance and operation of storm water and sanitary sewer lines.

Natural Gas Charges

The amount owing for your natural gas usage for this period.

Administration Fee

Only shown for provinces outside of Ontario, and all utilities other than electricity. Priority’s fee for providing our services. This can include: meter readings, billing, collection of funds from residents, accounting and reconciliation.

8% Provincial Rebate

For Ontario ELECTRICITY residents only. The Ontario government rebate on your electricity costs equal to the provincial portion of the HST.

Access Code

Your password to sign-in to your online account.

Messages

In this area there will be notices of any changes to your bill, Priority payment details, or other important information.