Your Utility Provider
Your local utility provider is not the same company who bills you for your electricity, gas, and water. If you experience delivery problems (for example, if your power goes out or the water stops working) check with your utility provider and they can help you sort out any technical issues you may be having or check their website with a mobile device to see if there are any power outages in the area.
Your Submetering Company
That’s us! By having a suite meter, you have the power to control your utility usage. A meter has been installed behind your building’s main meter so that you’re only billed for what you use. That makes us responsible for reading your meter, billing your account, and answering any questions you may have regarding your usage and fees.
When To Contact Us
Priority can help answer any of your questions about meter readings, billing, energy conservation, move ins, move outs, and how suite metering works. Give us a call Monday-Friday 8am-5pm EST at 1-866-836-3837 x1 and our in-house customer service representatives will be happy to assist.