Ontario Electricity Support Program (OESP)


You may be eligible to receive a monthly credit on your electricity bills. Learn more.


Through the Ontario Electricity Support Program (OESP) you may be eligible to receive a credit every month on your bill. We answer some common OESP questions below and have provided the link to apply, but if you have more questions please feel free to visit Ontario Electricity Support FAQs 

Who qualifies and what support can you receive?

You may qualify if you are an electricity customer of Priority Submetering Solutions and in a lower-income home. The amount of the monthly credit you receive on your bill depends on how many people live in your home and your household’s combined income.

Monthly Credit Amounts by Household Income Level

Level of Household Income (after taxes) Household Size (number of people living in household)
1 2 3 4 5 6 7+
$28,000 or less
$45 $45 $51 $57 $63 $75 $75
$28,001-$39,000
$40 $45 $51 $57 $63 $75
$39,001-$48,000
$35 $40 $45 $51 $57
$48,001-$52,000
$35 $40 $45

Once your application is approved, the credit will appear directly on your Priority electricity bill. All eligible customers will need to re-apply every two years or whenever their personal circumstances change.

Apply Now

 

Monthly Credit Amounts by Household Income Level – Energy Intensive

The need to use more power in unavoidable for some customers. If your home is electrically heated, or you rely on an approved medical device requiring a lot of electricity, OESP offers a higher level of assistance.

Level of Household Income (after taxes) Household Size (number of people living in household)
1 2 3 4 5 6 7+
$28,000 or less
$68 $68 $75 $83 $90 $116 $113
$28,001-$39,000
$60 $68 $75 $83 $90 $113
$39,001-$48,000
$52 $60 $68 $75 $83
$48,001-$52,000
$52 $60 $68

If you are an electricity customer with a life-threatening medical condition, and you depend on a medical device requiring a lot of electricity, you will want to complete our Medical Consent Form.

The following at-home medical devices will qualify an applicant for a higher level of assistance:

  • Kidney Dialysis Machine
  • Mechanical Ventilators (invasive and non-invasive)
  • Oxygen Concentrator

Once your OESP application is approved, the credit will appear directly on your Priority electricity bill. All eligible customers will need to re-apply every two years or whenever their personal circumstances change.

Apply Now


Low-Income Energy Assistance Program (LEAP)

You may be eligible to receive a one-time emergency payment on your electricity and/or natural gas bill. Learn more.

The Low-Income Energy Assistance Program (LEAP) can help if you’re struggling to pay your bill. LEAP could make a one-time emergency payment of up to $500 of the amount owing on your electricity and/or natural gas bills.

To qualify for LEAP you must have a family income below a specified limit.

Household after tax income ($) Number of people living in home
1 2 3 4 5 6 7+
Less than 28,000
28,001-39,000
39,001-48,000
48,001-52,000

Learn More


COVID-19 Energy Assistance Program (CEAP)

Residential and Small Business Customers struggling to pay their electricity and/or natural gas bills as a result of COVID-19 may be eligible to receive a one-time credit on your bill. Learn More

What is the COVID-19 Energy Assistance Program or CEAP?

The Government of Ontario is providing $9 million for its new COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.  The program is being delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMP), further to rules laid out by the Ontario Energy Board (OEB).

 

Below we have detailed the following information:

  • Changes to CEAP and CEAP-SB: Increase Eligibility and Amounts
  • Previously Rejected Applications – CEAP and CEAP-SB
  • Previously Accepted Applications – CEAP and CEAP-SB
  • FAQs – CEAP and CEAP-SB 
  • How to Apply for CEAP and CEAP-SB

 


Changes to CEAP and CEAP-SB: Increase Eligibility and Amounts

On December 22, 2020, the OEB received a letter from the Minister of Energy, Northern Development and Mines, and the Associate Minister of Energy (Ministers’ December 22 Letter) which requested that the OEB consider further changes to the CEAP and CEAP-SB programs, which they believe will help more residential and small business customers become eligible for even more support.

Specifically, the Ministers’ December 22 Letter requested that the OEB consider the following changes for both electricity and natural gas customers:

  • Elimination of the previous eligibility criteria, to be replaced with the single criterion that the customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020; and
  • Increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.

The OEB has determined that it will implement the above-noted changes to the CEAP and CEAP-SB programs to make more consumers eligible for the existing total CEAP

and CEAP-SB funding, and to provide for increased maximum credit amounts per customer.


Previously Rejected Applications – CEAP and CEAP-SB

The OEB will require Utilities to re-process all previously rejected applications using the new eligibility criterion, in the order that they were received and before processing any new applications.

Where those applications meet the new eligibility criterion, a credit of up to $750 (for CEAP) or up to $1500 (for CEAP-SB) will be applied to any current overdue balances on the customer’s account.

Utilities are required to re-process previously rejected applications within 30 days of the issuance of this Decision and Order. Utilities may not process any new applications (or complete the processing of any, yet unprocessed Application Forms that were received after January 4, 2021) until the re-processing is complete, and the 10-day requirement for processing new applications will be suspended during the re-processing period. Once the previously rejected application forms have been re-processed, Utilities are required to begin processing new application forms in the order they were received, and the 10-day requirement will apply.


Previously Accepted Applications – CEAP and CEAP-SB

 The OEB also considers it appropriate to allow an opportunity for customers that have already received a credit under the previous eligibility criteria and per customer funding caps to apply for further funding up to the new funding caps and is amending the license conditions to allow for this.

To facilitate this, a new license condition will require Utilities to notify customers that previously received a credit that the funding limits per customer have now been increased and that they are permitted to file a new application for additional credits under the new funding caps to be applied against any current overdue amounts on the customer’s account.

These applications, and any other new applications, will be processed in the order that they are received, but not prior to the re-processing of previously rejected applications. Utilities are required to re-process previously rejected applications within 30 days of the issuance of this Decision and Order. Utilities may not process any new applications (or complete the processing of any as of yet unprocessed Application Forms that were received after January 4, 2021) until the re-processing is complete, and the 10-day requirement for processing new applications will be suspended during the re-processing period. Once the previously rejected application forms have been re-processed, Utilities are required to begin processing new application forms in the order they were received and the 10-day requirement will apply.

No customer can receive CEAP or CEAP-SB funding that, in the aggregate, exceeds the new funding cap for the program.


FAQs – CEAP and CEAP-SB

Which customers are eligible for CEAP?

Previous eligibility criteria have been replaced with the single criterion that the customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020.

Can customers apply for CEAP to help with both their electricity and gas bills?

Yes, but customers can only receive a CEAP credit once for electricity and once for gas.

How long will it take to process a CEAP application?

Utilities and USMPs are expected to process applications in the order in which they are received and to process complete applications within 10 business days of receipt.

Previously rejected applications and any other new applications will be processed in the order that they are received, but not prior to the re-processing of previously rejected applications. Utilities are required to re-process previously rejected applications within 30 days of the issuance of this Decision and Order.

Utilities may not process any new applications (or complete the processing of any, as of yet, unprocessed Application Forms that were received after January 4, 2021) until the re-processing is complete, and the 10-day requirement for processing new applications will be suspended during the re-processing period. Once the previously rejected application forms have been re-processed, Utilities are required to begin processing new application forms in the order they were received and the 10-day requirement will apply.

Will CEAP automatically be granted if the new eligibility is met?

CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Is there a deadline to apply for CEAP?

Funding for the program is limited, and utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

The government is making $9 million available for CEAP to support residential energy customers.  Each utility and USMP has been allocated a share of that amount, based on how many residential customers they have.  Priority Submetering Solution will stop delivering CEAP once our allocated share of CEAP funding runs out.

What is the maximum CEAP credit that a customer can receive?

CEAP funding is limited.  Each utility and USMP, including Priority, has been allocated a share of the total pool of CEAP funds. We are expected and will be sure to process applications in the order in which they are received.  Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Will the CEAP credit amount cover the full amount of a customer’s arrears?

The on-bill CEAP credit covers the charges that are overdue on the date of the customer’s application for CEAP, up to a pre-set maximum of $750 for residents or $1500 for small businesses.
Setting the level of support for individual customers in this way assists in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency. For the same reason, CEAP funding is available only once per customer for each of their electricity and natural gas bills.

When will a customer see the credit on their bill?

Utilities and USMPs are expected to process complete CEAP applications within 10 business days of receipt.

Provided that your utility or USMP has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.

How did the OEB allocate CEAP funding to utilities and USMPs?

The OEB has determined that the fair approach to allocating funds is to do so based on the number of residential customers as reported to the OEB. This approach ensures that residential electricity and natural gas customers across the province are afforded access to a comparable level of funding.

Therefore the OEB has determined that the $9 million will be allocated as follows:

  • a total of $4.89 million for electricity utilities, to be allocated amongst them based on their respective number of residential customers
  • a total of $0.34 million for USMPs that are serving residential customers, to be allocated amongst them based on their respective number of residential customers
  • a total of $3.77 million for four natural gas utilities to be allocated amongst them based on their respective number of residential customers

How to Apply for CEAP and CEAP-SB

Apply for CEAP through your electricity or natural gas utility or USMP. In the case that your electricity or gas is submetered by Priority Submetering Solutions, you may apply directly through Priority.

We have made the CEAP application form available below. Additionally, any residential customer may request this form directly. 

Customers can complete the CEAP form (below) and apply by sending the completed form via email Some utilities and USMPs may also have the capability to allow their customers to apply online or by phone.  To find out what additional options are available to you please contact our Customer Service Department.

 

Residents:

Download your CEAP electricity application here

Download your CEAP natural gas application here

Téléchargez votre application électricité AIEC ici

Téléchargez votre application gaz naturel AIEC ici

Small Businesses:

Download your CEAP-SB electricity application here

Download your CEAP-SB natural gas application here

Téléchargez votre application électricité PAIEC ici

Téléchargez votre application gaz naturel PAIEC ici

 

Once your application is complete, please submit your completed form to [email protected]